Privacy Policy

Holder of the web

  • Its corporate name is: Biocitrus Ebre sl (hereinafter Biocitrus)
  • Your VAT number: B55644777 registered in the Mercantile Register of Tarragona in volume 2847, page 109, page T-47.573, 1st entry
  • Its registered office is: Calle Cavaller de Gracia number 1, floor 1, Puerta 2, 43500 Tortosa
  • Its social activity is: Production, packaging and sale of organic citics
  • Email:
  • Purpose of website: Information on our organic products
  • Pages of Biocitrus:


Personal data protection

Responsible for the treatment

Contact details of the person responsible: Biocitrus and contact email


Your data protection rights

How to exercise your rights: You can send a written communication to the registered office of Biocitrus or to the email address indicated in the heading of this legal notice, including in both cases a photocopy of your ID or other similar identification document, to request the exercise of The following rights:

  • Right to request access to personal data : you can ask Biocitrus if this company is treating your data.
  • Right to request rectification (in case they are incorrect).
  • Right to request the limitation of their treatment , in which case they will only be kept by Biocitrus for the exercise or defense of claims.
  • Right to oppose the treatment : Biocitrus will no longer treat the data in the manner you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims have to continue treating.
  • Right to data portability : in case you want your data to be processed by another firm, Biocitrus will facilitate the portability of your data to the new person in charge.
  • Right to deletion of data : and except legal imperative will be deleted after your confirmation.

Models, forms and more information about your rights: Official website of the Spanish Agency for Data Protection

Possibility of withdrawing consent: in the case that you have granted consent for a specific purpose, you have the right to withdraw it at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

How to complain to the Control Authority: If you consider that there is a problem with the way in which Biocitrus is handling your data, you can direct your claims to the Biocitrus Security Manager (indicated above) or to the appropriate data protection authority, being the Spanish Agency for Data Protection , the one indicated in the case of Spain.

Right to forget and access to your personal data

At all times you will have the right to review, recover, anonymize and / or erase, totally or partially, the data stored on the Website. Just send an email to and request it.

Conservation of data

Disaggregated data: The disaggregated data will be preserved without a deletion period.

Data of users uploaded by Biocitrus to pages and profiles in social networks: Since the user offers his consent until he withdraws it.

Data security and secrecy

Biocitrus is committed to the use of data, to respect their confidentiality and to use them in accordance with their purpose, as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or access not authorized, in accordance with the provisions of Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999 of December 13, on the Protection of Personal Data.

You guarantee that the personal data provided through the form are true, being obliged to communicate any modification thereof.

Likewise, you guarantee that all the information provided corresponds to your real situation, which is up to date and accurate. In addition, you must maintain your updated data at all times, being solely responsible for the inaccuracy or falsity of the data provided and the damages that may cause Biocitrus Biocitrus as a holder, or third parties for the use of said.

Security breaches

Biocitrus adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections.

However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, Biocitrus can not guarantee the absence of viruses or other elements that may cause alterations in computer systems (software and hardware ) of the User or in their electronic documents and files contained therein.

In spite of this, in order to guarantee the security and privacy of your personal data , Biocitrus has an active security surveillance system that reports on each user activity and possible breaches in the security of user data. If any gap is detected, Biocitrus undertakes to inform users within a maximum period of 72 hours .


What information do we collect from users and what do we use them for?

All products and services offered on the Biocitrus website refer to contact forms.

This website always requires the prior consent of the users to process their personal data for the indicated purposes. You have the right to revoke your prior consent at any time.

Record of data processing activities

Web and hosting: Biocitrus has an SSL encryption TLS v.1.2 that allows the safe sending of personal data through contact forms of standard type, hosted on servers that Biocitrus has contracted with SeGeTIC .

Data collected through the web: The personal data collected will be subject to automated processing and incorporated into the corresponding files of which Biocitrus is the owner.

  • We will get your IP, which will be used to check the origin of the message in order to offer you information, protection against SPAM comments and to detect possible irregularities (for example: opposite parts of the same case write on the website from the same IP), as well as data related to your ISP.
  • Likewise, you can provide us with your information through email and other means of communication indicated in the contact section.

User registration : Not accepted unless expressly requested.

Email: Our email service provider is 1 & 1 .

Instant messaging: Biocitrus does not provide service through instant messaging, such as WhatsApp, Facebook Messenger or Line.

Content embedded from other websites

Biocitrus articles may include embedded content (eg videos, images, articles, etc.). The content embedded from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content, including tracking your interaction with embedded content if you have an account or are connected to that website.

Other services: Certain services provided through the Biocitrus website may contain specific conditions with specific provisions regarding the protection of personal data. It is essential to read and accept it prior to requesting the service in question.

Purpose and legitimation: The purpose of the processing of this data will be solely to provide you with the information or services that you request.

Social networks

Presence in networks: Biocitrus has profiles in some of the main social networks of the Internet.

Purpose and legitimation: The treatment that Biocitrus will carry out with the data within each of the aforementioned networks will be, at most, the one that the social network allows to the corporate profiles. Therefore, Biocitrus will be able to inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, presentations, offers, as well as providing personalized customer service.

Data extraction: In no case will Biocitrus extract data from social networks, unless the user's consent is expressly and expressly obtained for it.

Rights: When, due to the very nature of social networks, the effective exercise of the data protection rights of the follower is subject to the modification of the personal profile of this, Biocitrus will help and advise you to that end to the extent of their possibilities.

Managers of treatment outside the EU

Email. The Biocitrus email service is provided using the services of Microsoft Corporation .

Commitments and obligations with our users

The access and / or use of Biocitrus attributes to the user the status of user, accepting, from this moment, fully and without reservation, this legal notice in relation to certain services and contents of Biocitrus.

In the use of Biocitrus, the user undertakes not to carry out any conduct that could damage the image, interests and rights of Biocitrus or third parties or that could damage, render useless or overload the Biocitrus portal or prevent, in any way , the normal use of Biocitrus.


Legal responsibility for the content

Biocitrus contains texts elaborated for merely informative or divulging purposes that may not reflect the current state of legislation or jurisprudence and that refer to general situations, so that its content can never be applied by the user to specific cases.

The opinions expressed in them do not necessarily reflect the views of Biocitrus.

The content of the articles published in Biocitrus can not be considered, in any case, a substitute for legal advice.

The user must not act on the basis of the information contained in Biocitrus without previously resorting to the corresponding professional advice.

Intellectual and industrial property rights

These General Conditions do not transfer any intellectual or industrial property rights over the Biocitrus portal or any of its component elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extraction, reuse , re-sending or use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

The user knows and accepts that the entire website, containing the text, images, designs, software, contents (including structure, selection, arrangement and presentation of the same), audiovisual material and graphics, without being exhaustive, is protected by trademarks, copyrights and other registered legitimate rights, in accordance with the international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of a certain content in Biocitrus, you must notify such circumstance to Biocitrus indicating:

  • Personal data of the owner of the rights allegedly infringed, or indicate the representation with which he acts in case the claim is presented by a third party other than the interested party.

Indicate the contents protected by intellectual property rights and their location in Biocitrus, the accreditation of the intellectual property rights indicated and express declaration in which the interested party is responsible for the veracity of the information provided in the notification.

Regulation and conflict resolution

The present conditions of use of Biocitrus are governed in each and every one of its extremes by Spanish law. The language of drafting and interpretation of this legal notice is Spanish.

This legal notice will not be filed individually for each user but will remain accessible through the Internet in Biocitrus.

Users may submit to the Consumer Arbitration System of which Biocitrus will be a party to resolve any dispute or claim arising from this text or any activity of Biocitrus, except to resolve those conflicts that arise from the development of an activity that requires membership, in which case the user should go to the appropriate body of the appropriate bar association.

Whenever the user is not a consumer or user, and when there is no rule that obliges otherwise, the parties agree to submit to the Courts and Tribunals of Tortosa, as this is the place where the contract is concluded, expressly waiving any other jurisdiction that may correspond.


What we expect from users

The access and / or use of Biocitrus to whoever performs the condition of User, accepting, from this moment, fully and without reservation, this legal notice, as well as the particular conditions that, if applicable, complement it, in relationship with certain services and contents of Biocitrus.

The user is informed, and accepts, that access to Biocitrus does not imply, in any way, the start of a commercial relationship with Biocitrus. In this way, the user agrees to use the website, its services and contents without contravening current legislation, good faith and public order.

It is prohibited to use the website for illicit or harmful purposes, or that, in any way, may cause damage or prevent the normal functioning of the website. Regarding the contents of this website, it is prohibited:

  • Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners.
  • Any violation of the rights of the provider or the legitimate owners.
  • Its use for commercial or advertising purposes.

External links

The pages of the Biocitrus website provide links to other own websites and content that are owned by third parties of manufacturers or suppliers.

The only object of the links is to provide the User the possibility of accessing said links and knowing our products, although Biocitrus is not responsible in any case for the results that may be derived to the user for accessing said links.

The user who intends to establish any technical link device from their website to the Biocitrus portal must obtain prior written authorization from Biocitrus.

The establishment of the link does not imply in any case the existence of relations between Biocitrus and the owner of the site where the link is established, nor the acceptance or approval by Biocitrus of its contents or services.


The remarketing or similar audiences feature in AdWords allows us to reach people who have visited our website before and help them complete their sales process.

As a user, when you enter our website, we will install a remarketing cookie (can be Google Adwords, Criteo or other services that offer remarketing).

  • That cookie stores visitor information.
  • When the visitor leaves our website, the remarketing cookie remains in their browser.

Other conditions of use of this website

The user undertakes to make diligent use of the website and the services accessible from it, in full compliance with the law, good customs and this legal notice.

Likewise, it undertakes, unless prior, express and written authorization of Biocitrus to use the information contained in the website, exclusively for your information, not being able to directly or indirectly commercially exploit the contents to which it has access.

You can exercise your rights of access, rectification, cancellation or opposition by sending an email to the address

This site, the associated domains and the ownership of the content belong to Biocitrus, CIF B55644777, with address at Calle Cavaller de Gracia number 1, floor 1, Gate 2, 43500 Tortosa (Tarragona), Spain.

This website contains hyperlinks that lead to other websites managed by third parties outside our organization. Biocitrus does not guarantee nor is responsible for the content that is collected in these web pages.

Unless expressly authorized, in advance and in writing by Biocitrus, reproduction is strictly prohibited, except for private use, transformation, and in general any other form of exploitation, by any procedure, of all or part of the contents of this website.

It is strictly forbidden to carry out, without the prior consent of Biocitrus, any manipulation or alteration of this website.

Consequently, Biocitrus will assume any liability derived, or that could derive, from said alteration or manipulation by third parties.

Exercise of ARCO rights

You can exercise, with respect to the data collected, the rights recognized in the Organic Law 15/1999, of access, rectification or cancellation of data and opposition.

Therefore I inform you that you can exercise these rights by written and signed request that you can send, along with a photocopy of your ID or equivalent identification document, to the postal address of Biocitrus, CIF B55644777, in Calle Cavaller de Gracia number 1, floor 1, Door 2, 43500 Tortosa (Tarragona), Spain or by e-mail, attached a photocopy of ID to:

Before 10 days we will respond to your request to confirm the execution of the right that you have requested exercise.

Exclusion of guarantees and responsibility

Biocitrus does not grant any guarantee nor is liable, under any circumstances, for any damages of any kind that could be caused by:

  • The lack of availability, maintenance and effective operation of the web or its services and contents;
  • The existence of viruses, malicious or harmful programs in the contents;
  • Illegal, negligent, fraudulent use or contrary to this Legal Notice;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.

Biocitrus is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.

European online dispute resolution platform

The European Commission provides an online dispute resolution platform that is available at the following link: . Consumers can submit their claims through the online dispute resolution platform

Applicable law and jurisdiction

In general, the relations between Biocitrus and the users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction.

We will always be searchable: Our contact

In case any user has any doubts about these legal conditions or any comments about the Biocitrus portal, please go to or use the contact form available on the website .

Our privacy policy describes how we collect, store or use the information we collect through the different services or pages available on this site.

It is important that you understand what information we collect and how we use it since access to this site implies acceptance of our privacy policy.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of them by Biocitrus, in the manner and for the purposes indicated in this privacy policy.

Commercial post office

In accordance with current legislation, Biocitrus does not perform SPAM practices, so it does not send commercial e-mails that have not been previously requested or authorized by the user.

Consequently, in each of the forms in Biocitrus, the User has the possibility of giving his express consent to receive our Newsletter / bulletin, regardless of the commercial information requested.